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DocsLast updated: December 29, 2025
Troubleshooting hub
Start here to diagnose and resolve common issues quickly.
What you will learn
- A structured approach to diagnosing issues
- Which troubleshooting guide to use
- How to collect helpful diagnostics
Start with the basics
- Confirm the widget is installed on the live site
- Check the business domain mapping
- Test in an incognito window without extensions
Choose your issue
- Widget not showing
- Widget shows but will not open
- Responses not loading
- Analytics not updating
- Integrations not working
When to contact support
If you cannot resolve the issue after the steps above, send diagnostics so the support team can help quickly.
Expected outcome
- You can quickly identify the right troubleshooting path.
- You have the context needed before contacting support.
Common issues
- Testing on a cached page or blocked browser environment.
- Skipping domain verification and assuming the widget is misconfigured.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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