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Data and privacy
Understand what data is stored and how it is used.
What you will learn
- What data the chatbot collects
- How conversation data is stored
- How to control privacy settings
Data collected
- Conversation messages and timestamps
- Session identifiers stored in local storage
- Business profile configuration used for responses
Data usage
Data is used to deliver responses, improve analytics, and support troubleshooting. HikariFloww does not sell customer data.
Customer control
You control what business data the chatbot uses. For privacy-specific requirements, contact support for guidance.
Expected outcome
- You know what data is stored and why.
- You can explain data usage to your stakeholders.
Common issues
- Assuming the chatbot stores sensitive data without confirmation.
- Not updating business data, leading to stale answers.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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