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Analytics overview
Understand the analytics dashboards and what they measure.
What you will learn
- Which metrics are available in analytics
- Which plans unlock analytics access
- How to use analytics for continuous improvement
What analytics covers
- Conversation volume over time
- Top questions and grouped intents
- Channel breakdown and engagement patterns
- Outcome actions like booking clicks
Plan access
Analytics are available on Pro and Enterprise plans. If your plan does not include analytics, the dashboard will show a prompt to upgrade.
How to use insights
Review top questions weekly, update business data for missing answers, and watch for spikes that indicate new customer needs.
Expected outcome
- You know what analytics can tell you about performance.
- You can identify next improvements based on data.
Common issues
- Analytics unavailable because the current plan does not include it.
- Expecting real-time updates before data has had time to process.
Related articles
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