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DocsLast updated: December 29, 2025
Managing conversations
Review conversation trends and insights through analytics.
What you will learn
- Where conversation data is visible today
- How to export conversation logs
- What is planned for deeper conversation management
View conversations via analytics
HikariFloww currently surfaces conversations through the Analytics dashboard. Use top questions, trends, and exports to review engagement.
Export data when needed
Use the CSV export in Analytics to review raw messages or share with stakeholders.
Upcoming capabilities
A dedicated conversation inbox and live agent handoff are planned. Contact support if this is important for your workflow.
Expected outcome
- You know where to review conversation data today.
- You can export chat logs when needed.
Common issues
- Looking for a live inbox that is not yet available.
- Analytics access blocked because the plan does not include it.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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