Key concepts and terminology

A shared vocabulary for understanding the product and the docs.

What you will learn

The core objects used by the chatbot and analytics
How business data influences responses
What outcomes and integrations mean in HikariFloww

Business profile

Your business profile is the canonical source of truth for the chatbot. It includes your name, domain, address, hours, menu, and type-specific details.

Used to build the system prompt
Determines what the widget shows to visitors
Drives the default greeting and brand color

Conversations and sessions

Each message is stored as part of a conversation. A session groups messages over a visitor visit so you can measure engagement and outcomes.

Conversation: a sequence of user and assistant messages
Session: the visitor context for a single visit
Channel: where the conversation started (website, integrations)

Outcomes and integrations

Outcomes are measurable actions triggered by the chatbot, such as booking clicks or phone taps. Integrations connect external systems so the bot can act on real data.

Expected outcome

You can interpret documentation terms without guessing.
You know which settings influence what the chatbot says.

Common issues

Confusing the widget (customer-facing) with the admin panel (team-facing).
Assuming integrations are available without an Enterprise plan.

Still stuck?

Contact our team and we will help you troubleshoot or plan the next step.

Contact support

Was this helpful?