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DocsLast updated: December 29, 2025
Cookies and tracking
Learn how sessions are tracked and what that means for your policies.
What you will learn
- How the widget stores session identifiers
- Whether cookies are required
- What to include in your privacy policy
Session storage
The chatbot stores a session ID in local storage to group messages within a visit. This ID is used to track conversation context and analytics.
Cookies
The widget does not require third-party cookies by default. If you use additional analytics, update your cookie policy accordingly.
Policy considerations
Include chatbot usage in your privacy and cookie notices so visitors understand how conversations are handled.
Expected outcome
- You know how sessions are tracked in the widget.
- You can update your policies to match your usage.
Common issues
- Assuming the widget is anonymous while storing session IDs.
- Forgetting to update privacy notices after enabling analytics.
Related articles
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