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DocsLast updated: December 29, 2025
Escalation and contact handoff
Guide visitors to human help when the chatbot cannot assist.
What you will learn
- What handoff options exist today
- How to provide contact details in responses
- Best practices for escalation workflows
Current handoff options
HikariFloww does not provide live agent takeover in v1. Instead, guide visitors to call, email, or book through your existing channels.
Design a manual escalation flow
- Make sure your contact details are present in your business profile
- Add booking links or integration settings if bookings are critical
- Review analytics for repeated unanswered questions
Planned improvements
Live agent handoff and richer escalation controls are planned. Reach out if this is a priority for your team.
Expected outcome
- Visitors always have a clear next step when the bot cannot help.
- Your team knows how to follow up on escalations.
Common issues
- Expecting live chat handoff where it is not yet available.
- Missing contact info makes escalation feel like a dead end.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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