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DocsLast updated: December 29, 2025
GDPR basics for customers
Non-legal guidance for GDPR-aligned practices when using HikariFloww.
What you will learn
- How GDPR responsibilities are shared
- What to do when users request data access
- How to align chatbot use with consent policies
Roles and responsibilities
You are typically the data controller for conversations on your site. HikariFloww acts as a processor to deliver the service.
Handling data subject requests
If a customer requests access or deletion, contact support with the details so we can help locate and remove the data.
Consent considerations
If your site requires consent for analytics or tracking, ensure your cookie banner and policies cover chatbot usage.
Expected outcome
- You know the basics for GDPR-aligned usage.
- You understand how to request data assistance from support.
Common issues
- Treating this page as legal advice. Consult your legal counsel for compliance decisions.
- Not documenting consent requirements for your site.
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