Greeting and suggested prompts

Shape the first impression with greetings and quick replies.

What you will learn

How the greeting is shown to visitors
How suggested prompts are handled today
Best practices for first message design

Greeting message

The greeting is displayed the first time a visitor opens the widget. Use it to set tone and invite a clear next step.

Use a friendly, concise sentence
Point to a common action like booking or hours

Suggested prompts

The widget includes default quick replies for common questions (hours, address, and general help). Custom prompt management is not available in the UI yet.

Coming soon

Custom quick replies will be configurable in the admin panel. For now, the defaults are used automatically.

Expected outcome

Visitors see a helpful greeting and easy starter prompts.
The first interaction feels intentional and branded.

Common issues

Greeting is too long or too generic to guide action.
Expecting custom quick replies before the feature is available.

Still stuck?

Contact our team and we will help you troubleshoot or plan the next step.

Contact support

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