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DocsLast updated: March 4, 2026
Greeting and suggested prompts
Shape the first impression with greetings and quick replies.
What you will learn
- How the greeting is shown to visitors
- How quick replies work in the current UI
- Best practices for first message design
Greeting message
The greeting is displayed the first time a visitor opens the widget. Use it to set tone and invite a clear next step.
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Use a friendly, concise sentence
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Point to a common action like booking or hours
Suggested prompts
The widget starts with default quick replies, and you can customize them in the Chatbot settings. Empty quick-reply rows are ignored when you save.
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Use short, natural customer phrasing
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Keep each reply focused on one action
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Review analytics to refine low-performing prompts
Expected outcome
- Visitors see a helpful greeting and easy starter prompts.
- The first interaction feels intentional and branded.
Common issues
- Greeting is too long or too generic to guide action.
- Adding too many long quick replies, which can overwhelm the first screen.
Related articles
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