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Channels and WhatsApp setup
Enable the right channels and publish a working WhatsApp share link.
What you will learn
- Which plans unlock website vs WhatsApp channels
- How to enable channels in Chatbot settings
- How to generate and test the WhatsApp START link
Plan and channel access
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Starter: website channel
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Starter - WhatsApp: WhatsApp channel
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Pro and Enterprise: website + WhatsApp channels
Enable channels
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Open Admin > Chatbot.
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Turn on Website widget and/or WhatsApp in the Channels section.
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Save your changes using the sticky save bar.
Generate WhatsApp share link
Open Admin > Settings and find the WhatsApp chatbot link section. The link pre-fills a START code tied to your business slug.
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WhatsApp must be enabled in Chatbot settings
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Save business details so the public slug is available
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Open the link and send the prefilled START message to bind the conversation
If no WhatsApp link appears
If the field stays empty, confirm your deployment has NEXT_PUBLIC_WHATSAPP_SHARE_NUMBER configured and that your plan includes WhatsApp access.
Expected outcome
- Your chatbot is reachable on the channels you enabled.
- Customers can connect through a valid WhatsApp START link.
Common issues
- WhatsApp is included in the plan but not enabled in Chatbot settings.
- Sharing an old START link after the business slug changed.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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