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DocsLast updated: March 4, 2026
Widget opens but responses do not load
Fix cases where the widget opens but no responses appear.
What you will learn
- How to confirm the chat API is reachable
- How to identify domain or session issues
- What to send to support if needed
Check network requests
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Open DevTools > Network and look for /api/messages requests
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Confirm requests return 200 responses
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Look for 401, 403, or 500 errors
Validate business mapping
If the widget cannot resolve a business ID, it will not send messages. Confirm the business domain is correct.
Retry with a fresh session
Clear site storage or test in an incognito window to regenerate a session ID.
Expected outcome
- Messages send and responses stream in the widget.
Common issues
- Backend API errors or missing configuration.
- Business domain mapping returns the fallback profile.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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