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DocsLast updated: March 4, 2026
What to send support (diagnostics)
Collect the right details to speed up troubleshooting.
What you will learn
- Which diagnostics are most helpful
- How to capture console logs and screenshots
- What business details to include
Required details
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Business name and domain
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Exact URL where the issue occurs
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Steps to reproduce the issue
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Time and timezone of the incident
Technical evidence
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Screenshot or screen recording
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Browser console logs (look for [chatbot-widget])
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Network errors for /api/widget or /api/messages
Where to send it
Submit diagnostics through the Contact Support page and include your account email so the team can correlate logs.
Expected outcome
- Support can reproduce and diagnose the issue quickly.
Common issues
- Missing domain or URL details delays support follow-up.
- No screenshots or logs to confirm the issue.
Related articles
Still stuck?
Contact our team and we will help you troubleshoot or plan the next step.
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