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DocsLast updated: December 29, 2025

WordPress

Install the widget in WordPress using a Custom HTML block or theme file.

What you will learn

  • Where to place the script tag in WordPress
  • How to avoid theme overwrite issues
  • How to verify installation after publishing

Option 1: Custom HTML block

If your theme supports it, add a Custom HTML block in the footer section that appears on every page.

  1. Open the page or template that controls your global footer.
  2. Insert a Custom HTML block.
  3. Paste the script tag and save.

Option 2: Theme file

For consistent coverage, add the snippet to footer.php or a global template file.

  1. Navigate to Appearance > Theme File Editor.
  2. Open footer.php or the main template file.
  3. Paste the snippet before </body> and update.

Verify the widget

Open your site in an incognito window and confirm the chat bubble appears.

Expected outcome

  • The widget appears on every public page.
  • Visitors can open the chat on desktop and mobile.

Common issues

  • Theme updates overwrite manual edits. Use a child theme if possible.
  • Caching plugins delay visibility until cache is cleared.

Related articles

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