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DocsLast updated: March 4, 2026

WordPress

Install the widget in WordPress using a Custom HTML block or theme file.

What you will learn

  • Where to place the script tag in WordPress
  • How to avoid theme overwrite issues
  • How to verify installation after publishing

Option 1: Custom HTML block

If your theme supports it, add a Custom HTML block in the footer section that appears on every page.

  1. Open the page or template that controls your global footer.

  2. Insert a Custom HTML block.

  3. Paste the script tag and save.

Option 2: Theme file

For consistent coverage, add the snippet to footer.php or a global template file.

  1. Navigate to Appearance > Theme File Editor.

  2. Open footer.php or the main template file.

  3. Paste the snippet before and update.

Verify the widget

Open your site in an incognito window and confirm the chat bubble appears.

Expected outcome

  • The widget appears on every public page.
  • Visitors can open the chat on desktop and mobile.

Common issues

  • Theme updates overwrite manual edits. Use a child theme if possible.
  • Caching plugins delay visibility until cache is cleared.

Related articles

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