Knowledge setup (FAQs and content sources)

Keep your knowledge accurate using structured business data and menus.

What you will learn

What data sources power the chatbot today
How to keep answers accurate over time
What is planned for expanded knowledge sources

Current knowledge sources

HikariFloww uses your business profile, menu data, and business type fields to build the system prompt. These inputs are the primary source of truth for responses.

Keep knowledge current

Update hours and address when they change
Refresh menu and service lists regularly
Use clear, customer-friendly descriptions

Additional sources

Private knowledge base sources are planned but not configurable in the UI yet. Contact support if you need to load additional documents.

Expected outcome

The chatbot answers accurately using your latest business data.
You know which fields to update to improve responses.

Common issues

Outdated menu or hours cause incorrect answers.
Assuming the chatbot can answer questions that are not in the profile data.

Still stuck?

Contact our team and we will help you troubleshoot or plan the next step.

Contact support

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