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DocsLast updated: March 4, 2026

Common install issues

Troubleshoot the most frequent installation problems.

What you will learn

  • How to identify missing or blocked scripts
  • How domain mismatches affect the widget
  • How to handle caching and deployment delays

Widget not appearing

  • Confirm the snippet is present in the live site source.

  • Hard refresh and clear CDN or CMS cache.

  • Disable ad blockers and test again.

Wrong business data loading

  • Check the website domain in your business profile.

  • Remove protocols and paths; use only the root domain.

  • Allow a few minutes for updates to propagate.

Script blocked by CSP

If you use a Content Security Policy, allow the widget script source and its API origin.

Expected outcome

  • You can resolve install blockers without external help.
  • The widget loads consistently across pages.

Common issues

  • Multiple themes or templates with inconsistent snippet placement.
  • Using a staging domain while testing production.

Related articles

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