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DocsLast updated: March 4, 2026
Browser and device specific issues
Fix issues that occur only on specific browsers or devices.
What you will learn
- How to isolate browser-specific problems
- How mobile behavior differs from desktop
- What information to capture for support
Test across environments
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Compare Chrome, Safari, and Firefox
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Test on iOS and Android devices
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Try incognito mode without extensions
Mobile-specific behavior
On mobile, the widget opens in a bottom-sheet layout. Ensure no fixed footers or banners block the panel.
Capture reproducible steps
Document the exact device, OS version, and browser version to speed up support resolution.
Expected outcome
- You can identify whether the issue is device-specific.
Common issues
- Content blockers on Safari preventing widget scripts.
- Mobile overlays blocking the open button.
Related articles
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