The voice of your business, powered by AI.
Natural conversations. Precise answers. Designed to enhance customer service.
What HikariFloww does best
Engage visitors immediately with human-like AI responses trained on your business.
Ask smart follow-up questions, score intent, and route high-value enquiries.
Upload FAQs, menus, policies, and website content - no generic answers.
Guide users to bookings, contact forms, or next steps - without friction.
See what users ask, where they drop off, and what converts.
Handle enquiries even when your team is offline.
Features
Qualify leads, automatically
Ask custom questions, score intent, and route high-value visitors — while they’re still on your site.
Instant booking
Connect your calendar to offer real-time availability. Confirm meetings without email ping-pong.
CRM & helpdesk
Sync contacts/deals to Salesforce & HubSpot. Auto-create tickets in Zendesk, Intercom, and more.
Analytics & privacy
See intents, drop-offs, conversions. Control data retention with privacy-first defaults.
Analytics
Legacy viewMessage and session-level detail for this business
Total Sessions
91
Unique conversations in range
Total Messages
769
Across all roles
Avg Msgs / Session
8.5
Engagement depth
Median Msgs / Session
8
P90 Msgs / Session
13
Heavy conversations
Active Days
14
Days with messages
Avg Session Duration
34 min
Time between first and last message
Median Session Duration
31 min
Engaged Sessions (6+ msgs)
78
High-intent threads
Question Share
62%
Share of user msgs that are questions
Conversation Volume
Daily activity for the last 14 days
Most Asked Questions
Surfaces the top FAQs that guests are asking
- do you have vegan options?55
- where do you deliver?47
- can i book a table for tonight?41
- do you offer student discounts?41
- what are your opening hours?39
- can i change my reservation?32
All Customer Questions
255 captured in this window
Review every customer question from the selected date range. Toggle grouping to cluster similar queries.
Activity by Hour
Spot spikes and dips by time
Activity by Weekday
Spot spikes and dips by time
Channel Breakdown
Mix- website413
- messenger188
- whatsapp168
Top Sessions (by messages)
Session depth and freshness for this business
| Session | Messages | First | Last | Duration |
|---|---|---|---|---|
| 18fe8c45... | 17 | 1/5/2026, 7:59:00 PM | 1/5/2026, 9:15:00 PM | 1h 16m |
| 3c49f9d1... | 17 | 1/7/2026, 8:57:00 PM | 1/7/2026, 10:00:00 PM | 1h 3m |
| 9836a175... | 16 | 1/10/2026, 2:21:00 PM | 1/10/2026, 3:37:00 PM | 1h 16m |
| 50dc7bbc... | 15 | 1/10/2026, 9:45:00 PM | 1/10/2026, 10:51:00 PM | 1h 6m |
| d6a6b9ba... | 14 | 1/3/2026, 9:37:00 AM | 1/3/2026, 10:32:00 AM | 55 min |
| 965c63a1... | 14 | 1/9/2026, 8:11:00 PM | 1/9/2026, 9:15:00 PM | 1h 4m |
| 03c39a1b... | 14 | 1/13/2026, 4:52:00 PM | 1/13/2026, 5:48:00 PM | 56 min |
| 5475cdc2... | 13 | 1/1/2026, 10:22:00 AM | 1/1/2026, 11:11:00 AM | 49 min |
| 2691810f... | 13 | 1/1/2026, 11:41:00 AM | 1/1/2026, 12:28:00 PM | 47 min |
| ac54929f... | 13 | 1/10/2026, 4:34:00 PM | 1/10/2026, 5:28:00 PM | 54 min |
Technology
Set up in minutes
ONE LINE OF CODE, drop a script tag. Customize the brand voice, business information, and greetings.
One line of code
Drop this into your site before .
<script src="https://cdn.hikarifloww.com/widget.js" data-business-id="YOUR_BUSINESS_ID" defer></script>Then customize brand voice, business info, and greetings in your dashboard.
Provide your own content
Train the chatbot on your Menus, policies, and unique business info for accurate answers.
Customise to fit your brand
Provide your own content, tone, and style to ensure the chatbot aligns with your brand identity.
Frequently asked
How fast can I set it up?›
You can be live in under 10 minutes — paste one script tag, connect your business info, and your chatbot is ready to talk to customers.
Can it handle bookings and reservations?›
Yes. HikariFloww integrates with booking platforms like SevenRooms, OpenTable, and more so customers can check availability or make a reservation directly through chat.
What kind of questions can it answer?›
It instantly answers FAQs such as menus, pricing, opening hours, and policies — all trained on your business content to sound natural and on-brand.
Can I customise how it talks?›
Absolutely. You control tone, greeting messages, and brand personality, so conversations feel authentic to your business.
Is customer data private?›
Yes. Sessions are anonymous by default. You decide what data to store, and all conversations are encrypted and hosted securely.
Does it provide analytics?›
Your dashboard shows message volume, top customer questions, and engagement trends — helping you understand what customers care about most.